Frequently Asked Questions
1. Why eRegistry.com?
2. How does eRegistry.com work?
3. How do I join eRegistry.com?
4. How much does it cost to use eRegistry.com?
5. For what occasions can I use eRegistry.com?
6. Can I have more than one eRegistry on the same account?
7. Does eRegistry.com offer a FREE website?
8. How do I let my guests know where I'm registered?
9. How can I see which of my gifts were bought and by whom?
10. How long do you keep my eRegistry after the event is over?
11. Is my personal information secure? Do you disclose my personal information to any other third part companies?
12. Why do I need to provide a valid credit card or a social security number in order to withdraw cash gifts?
13. I live outside of the United States. Can I still use your service?
14. I reside in the United States. Can my guests who live outside of the United States use your service?
15. What kinds of payments do you accept?
16. Does eRegistry.com feature Charity Gifts?
1. What is the eRegistry?
2. How do I create my eRegistry?
3. How do I customize/edit my eRegistry?
4. How do I add gifts to my eRegistry?
5. What gifts can I register for?
6. Can I add gifts from any other online store?
7. How do I create my own item?
8. How do I let my guests know where I'm registered?
9. How can I see which of my gifts were bought and by whom?
10. Is there a way to limit access to my eRegistry?
11. How would I know when a gift has been purchased?
12. Why is the Group Gift feature useful?
13. How do I return a gift?
14. What happens if I add an item to my eRegistry but later it becomes unavailable at the store?
15. What if I registered for a traditional (physical) gift and now I don't want it? Can I change it and list it as a "Custom Item" to receive a cash donation for it?
16. What if one of my guests already bought the gift, can I still get money instead of a physical gift?
17. My guest purchased a traditional gift for me using eRegistry.com but it has not arrived yet. What should I do?
18. My guest purchased a cash gift for me using eRegistry.com but it has not arrived yet. When and how should I expect the cash gift?
1. How do add charity gifts to my eRegistry?
6. How can I raise money for my charity on eRegistry.com?
1. How do I create a website?
2. What can I do on my website?
1. How can I buy gifts for a registrant?
2. Can I purchase a gift anonymously?
3. What is the eRegistry.com Note Package?
4. How do I ship a gift that I bought?
eRegistry.com provides a unique and innovative online gift registry, charitable and fundraising service for any occasion. Whether registering for wedding gifts, baby shower gifts, your favorite charity or just collecting money for an event, it has never been easier to find gift ideas, invite guests and manage your event - all in one place! eRegistry.com has partnered with hundreds of your favorite stores and has millions of gift ideas available for browsing online. You can add gifts from any online store or even customize your own gift. eRegistry.com is also the leader in tasteful, safe and secure cash gift registry services. Join us today, it's FREE!
2. How does eRegistry.com work?
It's easy! Simply sign up at https://www.eregistry.com/Registration/AboutYou, create your personalized eRegistry, add gifts and invite friends and family. It takes only a few minutes to create and publish your eRegistry.
Each eRegistry comes with a free and personalized website full of features and event planning tools. You can choose from dozens of designs, add custom content, add traditional, cash or experience gifts to your gift list and invite guests through email or social network contact lists.
Our members believe that we have created the perfect gift registry. It provides unlimited and unique combinations of traditional, alternative and charitable gifts in one convenient and easy to use format with no downloads or installations required. With tens of millions of gifts to choose from our store network, our cash gifting service and state of the art management tools, the exclusive eRegistry will take you to an unparalleled level of convenience and choice.
· Search and add gifts from hundreds of stores with a single click
· Add items from anywhere in the world or customize your own
· Add tastefully customized cash gifts such as group gifts, honeymoon funds, house gifts or other large ticket items
· Make a donation to a charitable cause through your eRegistry
· Personalize your free website, filled with useful features
· Track gifts by guest, date, type and amount
3. How do I join eRegistry.com?
Joining eRegistry.com is Free, simple and quick, just follow the link Join Free!
4. How much does it cost to use eRegistry.com?
eRegistry.com's services are FREE for all members. As a member, you and your guests will have complete access to all contents and features on eRegistry.com. For monetary gifts purchased toward your eRegistry, we assess a modest service fee to gift givers in order to cover transaction costs. For service fee information, please see the schedule below:
|
Gift Amount |
Service Fee |
|
Up to $25 |
$2.50 |
|
$25.01 to $99.99 |
$5.50 |
|
$100 to $1000 |
5.9% |
5. For what occasions can I use eRegistry.com?
eRegistry.com is appropriate for any gift giving occasion. From baby showers to wedding registries to charity marathon runs, eRegistry.com is perfectly customizable to your special occasion.
6.Can I have more than one eRegistry on the same account?
Absolutely. There are no limits to how many registries you can create at eRegistry.com. Many of our members create eRegistries for their life stage events. Many of our nonprofit and fundraising members also routinely create individual eRegistries for each of their events.
7. Does eRegistry.com offer a FREE website?
Yes. Every time you create a gift registry at eRegistry.com you automatically receive a FREE and fully customizable website for your event.
8. How do I let my guests know where I'm registered?
To notify guests of your eRegistry, simply access the "Guests" tab on your Home page menu and you will be able to send emails to as many guests as you wish. You can also invite guests by importing your social network contacts or popular email lists.
For your convenience, we have automatically included a link to your eRegistry in the body of the email notification. *Please be aware that certain Hotmail or Yahoo account holders may receive notifications in their junk mail folder.
One of the great features of eRegistry.com is the ability to invite your guests to view your website which is also linked your eRegistry. By doing so you present a more appropriate and tasteful approach than an outright gift registry invitation.
9. How can I see which of my gifts were bought and by whom?
eRegistry.com provides you with a highly detailed and user friendly display which tracks gift purchases. On the "Gift List" tab you are able to see the item(s) purchased, date, name and contact information of the guest who purchased the item(s), as well as any messages.
You can also sort through the different gift types and write thank you notes to your guests.
10. How long do you keep my eRegistry after the event is over?
You can keep your eRegistry and website open indefinitely as long as you log in to your account at least once a year. If you have received monetary gifts towards your eRegistry, those gifts will have to be redeemed within one year following your event date. If gifts are not redeemed within a one year period following the event date, eRegistry.com will make a best effort to remit to you the monetary gifts and if not able to, will treat the funds as unclaimed under applicable law. For more information, see Terms of Use here
eRegistry.com does not share, sell or trade with third parties personally identifiable information gathered online, except as described in this Privacy Policy or as required by law. eRegistry.com may share personally identifiable information with companies that assist us in processing gift purchases, delivering gifts and protecting against fraud, including but not limited to credit card processing companies, shipping companies, credit bureaus, government agencies, etc. These companies are not authorized to retain, share, store or use personally identifiable information for any other purposes.
The security of your personal information is important to us and eRegistry.com is committed to handling your customer information carefully. We restrict access to your personally identifiable information and we use secure socket layer ("SSL") technology to protect the security of your online gift purchase information by encrypting your credit card number when it is sent over the Internet. In addition, we make reasonable efforts to follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it.
eRegistry.com allows for monetary gifts to be sent and received easily and securely. In order to keep your personal information secure and prevent unauthorized transactions, a one-time account verification is required. You can verify your account either by providing your social security number and date of birth or by providing a valid credit card and billing address. Your credit card will NOT be charged. Your registered address must match your credit card billing address.
At eRegistry.com we take information security very seriously and take measures to protect your information and to prevent fraud.
13. I live outside of the United States. Can I still use your service?
While eRegistry.com is planning to expand its services outside of the United States, currently only U.S. based registrants are able to use eRegistry.com.
As long as guests have a credit card with a billing address in the United States, they can use the eRegistry.com services. We are currently working on a service that would allow you to receive gifts from internationally based registrants.
15. What kinds of payments do you accept?
Guests who give monetary gifts at eRegistry.com can use Visa®, MasterCard® or Discover®. We are in process of implementing additional payment solutions in order to give your guests more flexibility and security.
16. Does eRegistry.com feature Charity Gifts?
Yes, our charitable and fundraising services are some of the most innovative and user friendly solutions online. You can create an eRegistry and designate charitable gifts as part of the eRegistry. The eRegistry allows you to simultaneously receive gifts for yourself as well as to donate to your favorite charitable cause.
eREGISTRY
The eRegistry is a universal, all inclusive online gift registry suitable for any occasion and for any gift type. It provides unlimited and unique combinations of traditional, alternative and charitable gifts in one convenient and easy to use format. With tens of millions of gifts to choose from our store network, the tasteful cash gifting service and state of the art management tools, the exclusive eRegistry will take you to an unparalleled level of convenience and choice.
Simply sign up at https://www.eregistry.com/Registration/AboutYou, create your personalized eRegistry, add gifts and invite friends and family. It's that simple! It takes only a few minutes to create and publish your eRegistry.
Each eRegistry comes with a free and personalized website full of features and event planning tools. You can choose from dozens of designs, add custom content, add traditional, cash or experience gifts to your gift list and invite guests through email or social network contact lists.
· Search and add gifts from hundreds of stores with a single click
· Add items from anywhere in the world or customize your own
· Add tastefully customized cash gifts such as group gifts, honeymoon funds, house gifts or other large ticket items
· Make a donation to a charitable cause through your eRegistry
· Personalize your free website, filled with useful features
· Track gifts by guest, date, type and amount
2. How do I create my eRegistry?
It takes just a few clicks to create your personalized eRegistry. You can select the "Start a Registry" from each main page at eRegistry.com or from the top navigation menu. If you are not a member or if you are not logged in, you will be prompted to either register as a new member or enter your log in information. Please note that as a new member of eRegistry.com you will need to verify your email by clicking on a link that will be emailed to your specified email address. Once you click on the link, you will have full access to your eRegistry account. Once logged in, you can begin creating your eRegistry selecting the eRegistry design, title, names of participants, location and personal preferences.
3. How do I customize and edit my eRegistry?
You can customize and edit your eRegistry during the "Start a Registry" process or at any time after you have finished. By selecting the eRegistry title in your Home page, you will see a menu that features the Dashboard, Website, Gift List, Guests and Tools tabs.
To modify the event title, additional participants, password preferences, event time and location and shipping address for the eRegistry, simply select the "Details" icon on your Dashboard and click on "Edit Details".
To modify the design, format and external links of your eRegistry, select the "Design" icon on your Dashboard and choose from the options below. You can always change the display format and design of your eRegistry, as well as personalize it with pictures and text.
To modify your eRegistry website and take full advantage of all features available to you, select the "Website" tab. You will be able to choose the layout and contents of your website, whether to link or unlink it to your eRegistry and in general to manage your guest list, guestbook and provide details about your event.
4. How do I add gifts to my eRegistry?
You can always add a gift to your eRegistry from the Gift List page or by searching the gift box on most pages. You can add gifts from the "Gift Ideas" page on the main navigation which includes submenus for traditional, cash and experience gifts.
5. What gifts can I register for?
eRegistry.com features three types of gifts: traditional, cash and experience gifts.
Traditional gifts are physical gifts that you can find either on the eRegistry.com "Traditional Gifts" submenu on the "Gift Ideas" tab. These are items that are available for browsing/addition from our partner store network. You are also able to add any item from any store online, even if it is not found in our gift search engine, by manually entering the item information in your Gift List.
- To add a traditional gift item to your eRegistry, simply select the "Traditional Gifts" submenu or use the gift search bar to browse through the millions of products available from hundreds of merchants. When you find an item you like, select "Add to my eRegistry" and you are done! Adding items only takes a second.
- To add an Internet item, you will have to enter the item's name, copy and paste the item's URL address in the allotted field, enter the item's cost and quantity desired and upload an optional image.
- Note: Traditional gifts are not purchased directly from eRegistry.com. eRegistry.com only serves as an intermediary between the gift giver and the merchant which carries the gift. All traditional gifts are purchased from the third party merchant directly.
Cash gifts are monetary gifts that can be requested in several tasteful formats:
- Custom item allows you to create your own unique item. This is a great feature if you choose to add a traditional gift not found online or a gift that is specific to you. Some examples would be: "Cocktails on the beach" or "Scuba diving Lessons for two". When purchased, funds will become available and can be withdrawn by check
- Group Gift allows you to list any large ticket item and break it down into smaller gift units for easy purchase by individual guests. Another great feature by eRegistry.com, the Group Gift is perfect for those significant items that cannot be purchased by a single guest. When purchased, funds will become available and can be withdrawn by check
- Charity Gift allows you to designate a gift for your favorite cause. When purchased, funds will become available and can be withdrawn by check
Experience Gifts are unique gifts that can take many forms: from cooking lessons and wine tasting to balloon and race car rides. Use our experience gift search widget to find the perfect gift near you! Experience gifts are provided by our exclusive partner, XperienceDays.com
One of the great features of eRegistry.com is that only you as a registrant can distinguish between traditional, cash and experience gifts because you determine the look and feel of your gift list.
eRegistry.com allows for monetary gifts to be sent and received easily and securely. In order to keep your personal information secure and prevent unauthorized transactions, a one-time account verification are required. You can verify your account either by providing your social security number and date of birth or by providing a valid credit card and billing address. Your credit card will NOT be charged. Your registered address must match your credit card billing address.
6. Can I add gifts from any other online store?
Yes. By using the Internet Item feature, you can add any item from anywhere provided you have the item's URL (Internet address found on the top of your browser). While eRegistry.com offers an immense selection of millions of brand name products, there is always the possibility that we don't offer that unique item that may be found in a boutique shop. We are happy to provide you with the simple tools to add such an item; simply enter the item's name, copy and paste the item's URL address in the allotted field, enter the item's cost and quantity desired. You can also upload an image of the item. The item will be displayed on your gift list and guests will be able to purchase it directly from the vendor.
7. How do I create my own item?
You can create your own unique item by using the Custom Item feature on your eRegistry. This is a great tool if you choose to add a traditional gift not found online or a gift that is specific to you. Some examples would be: "Romantic dinner for two" or "Skydiving Lessons". The Custom Item is a monetary gift. When purchased, it will allow the funds to become available to be withdrawn by check.
eRegistry.com allows for monetary gifts to be sent and received easily and securely. In order to keep your personal information secure and prevent unauthorized transactions, a one-time account verification are required. You can verify your account either by providing your social security number and date of birth or by providing a valid credit card and billing address. Your credit card will NOT be charged. Your registered address must match your credit card billing address.
8. How do I let my guests know where I'm registered?
To notify guests of your eRegistry, simply access the "Guests" tab on your Home page menu and you will be able to send emails to as many guests as you wish. You can also invite guests by importing your social network contacts or popular email lists.
For your convenience, we have automatically included a link to your eRegistry in the body of the email notification. *Please be aware that certain Hotmail or Yahoo account holders may receive notifications in their junk mail folder.
9. How can I see which of my gifts were bought and by whom?
eRegistry.com provides you with a highly detailed and user friendly display that tracks gift purchases. On the "Gift List" tab you can see the item(s) purchased, date, name and contact information of the guest who purchased the item(s), as well as any messages.
You can also sort through the different gift types and write thank you notes to your guests.
10. Is there a way to limit access to my eRegistry?
Yes. You can opt to have your eRegistry password-protected at any time. This can be done either when you are creating a eRegistry or on the "Details" tab after your eRegistry has been created. Please note that you will have to provide your guests with your eRegistry password in order for them to successfully view your eRegistry.
11. How would I know when a gift has been purchased?
Each time a gift is purchased from your eRegistry, you will receive an automatic email notification from eRegistry.com. You can also view the status of your gifts in the Gift List tab.
12. Why is the Group Gift feature useful?
The Group Gift feature allows you to list any large ticket item and break it down into smaller gift units for easy purchase. A Group Gift is perfect for those significant items that cannot be purchased by a single guest. Some examples include: a child's college education, a honeymoon trip, down payment on a house, expensive electronic items or a new car. When the gift is purchased, the funds will become available to be withdrawn by check.
If a traditional (physical) gift was purchased from your eRegistry, you can return it directly to the third party vendor that sold the item. For example, if a guest purchased a plate set from Sears, the item will have to be returned directly to the merchant. eRegistry.com only serves as an intermediary for purchases of traditional gifts and will NOT able to accept returns of purchased gifts.
If a cash gift was purchased from your eRegistry and you would like to return the gift, please inform us and we will credit the gift giver for the amount of the gift plus any applicable fees.
14. What happens if I add an item to my eRegistry but later it becomes unavailable at the store?
Merchants' inventory can change frequently and it is sometimes possible that an item that you have already added to your eRegistry later becomes unavailable. If this occurs, you can either choose to list the same item from a different merchant or you can find a substitute item.
As long as the gift has not been purchased, you can always delete it and add any other gift that you like. After deleting the traditional gift you can add a Custom Item which will allow you to receive a cash gift.
Once a traditional gift has been purchased, it will be shipped to you directly from the merchant. To receive a refund or a store credit, you will have to return the gift back to the merchant. You can also choose to relist the same item as a cash gift by selecting the "Custom Item" option.
Depending on the merchant shipping the gift, it may take from one day to up to a few weeks for an item to arrive to your specified shipping address. If you believe that a gift has been delayed, please email us at contactus@eRegistry.com and we will be happy to assist you with tracking the purchase of the item and to provide you with additional support.
Once purchased from your eRegistry, cash gifts are automatically reflected in your account. There is a pending period of 5 to 7 business days which allows us to process the cash gift. Once out of the pending period, cash gifts can be redeemed by check.
Once you have requested a withdrawal, a check will be sent to you within five business days. If you believe that a requested check is taking too long to arrive, please email us at customersupport@eRegistry.com and we will be happy to assist you with tracking the transaction and to provide you with additional support.
You can create a website during the "Start a Registry" process or anytime after that by visiting the "Website" tab on your eRegistry menu and click on the "Create a Website" button.
2. What can I do on my website?
Your personalized website is a great place to greet your guests, tell your story and keep everyone informed on the plans for your event. Your website also offers great tools to help you plan your event. Each website can be customized to feature any or all of the available sections, including a Welcome and a Personal Story page, Album, Event Party, Location, Guestbook and RSVP sections.
1. How can I buy gifts for a registrant?
To purchase a gift from a gift eRegistry, first locate the eRegistry by visiting Find a Registry and entering the registrant's names and event type if known. Once you have identified the appropriate eRegistry, select the "View" link on the results page which will lead you to the gift list.
If gift items have been listed on the eRegistry, select one or more gifts by clicking on "Select Gift". Depending on the type of gift, you will be directed either to a store that carries the gift or to an eRegistry.com payment page.
Traditional items (physical gifts) are purchased directly from the store that carries the gift and not at eRegistry.com. When you select such a gift from a eRegistry, you will be directed to the specific store on a new page. Before you complete the gift purchase, please enter your name and contact information so that the gift is properly reflected on the registrant's eRegistry as well as for the registrant can communicate with you in the future.
When you complete your gift purchase, it is important to indicate by "Yes" and "No" whether you purchased the gift or not. This will help us ensure that registrants have accurate gift lists at all times.
Monetary gifts (cash gifts, chip in, fundraisers and charity gifts) are purchased directly at eRegistry.com. When you select such a gift, you will be directed to an eRegistry.com checkout page where you can make the purchase, enter your contact information as well as leave any personal notes to the registrant. While there are no shipping fees for cash gift purchases, eRegistry.com assesses a small fee (see table) to offset third party transaction charges.
Whether you purchase a traditional or a monetary gift, the registrant will know who made the purchase, the date and the amount of the gift. Any personal messages left to the registrant will also be viewed.
2. Can I purchase a gift anonymously?
Yes. You can select the checkbox marked "I wish to remain anonymous" before making a gift purchase.
3. What is the eRegistry.com Note Package?
The Note Package is a very useful feature that allows you to bring or mail a gift note to the registrant. The package includes an elegant eRegistry.com Thank You Note, a smaller Comments Note and an envelope. By purchasing a Note Package you have a great way to bring a physical gift to a special event, while your monetary gifts have been sent electronically.
4. How do I ship a gift that I bought?
If you have purchased a traditional gift from a vendor, the item will be shipped from the vendor directly to the gift registrant. All you have to provide is the registrant's shipping information which if provided can be found on the eRegistry itself.
If you have purchased an alternative gift directly at eRegistry.com, the funds from the purchase will be provided to the gift registrant so they can purchase the gift themselves. No shipping is required charges are incurred.
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